Category Archives: ITIL Certification

License Management Using SmartCloud Control Desk

Learn how SmartCloud Control Desk can retrieve software details on managed PCs, which allows us to keep track of the licenses of the commercial software and comply with licensing requirements. Unified asset and service management software provides a common control center for managing business processes for both digital and physical […]

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Key to Preventing Unauthorized IT Change

Enforce change policy by time window, source, or approved ticket. Most IT organizations today recognize the centrality of change to their operational effectiveness. Many have invested in process automation tools such as a Change Management system or a Service Desk. Yet, a gap persists between actual change activity and the […]

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Introduction of BMC Atrium CMDB 2.0

Enterprise Management Associates (EMA’s) efficient and high-level informational review offers insight and intelligence on BMC’s Atrium CMDB 2.0 BMC, more than any other vendor, has succeeded in articulating the importance of CMDB as both a foundation for IT Infrastructure Library (ITIL) best practices, and as a design point to accommodate […]

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Connecting Business and IT Goals with Closed Loop Client Management

Learn about client management problems, ITIL Best Practices, and how software from BMC Software fits in. This paper investigates the problems associated with client management; explains the ITIL best practices for client management, and how they address the problems; and evaluates how BMC Software’s closed loop client management solutions fit […]

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Reducing Costs in Operations Management with ITIL-Based Process Automation

How to improve IT efficiencies and reduce operational costs using automated process driven management with ITIL framework. With today’s businesses almost entirely dependant on IT services, IT Operations Management is gaining increasing interest from CEO’s and IT executives. A driving factor for this is that operational costs are increasing with […]

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How to Get ITIL Done

Discusses common hazards, ITIL as best practices, and what you need to know about implementing ITIL and making it a reality. The Information Technology Infrastructure Library (ITIL) provides a common framework of all IT activities, enabling companies to identify, define, communicate and implement best practices throughout their IT organizations. ITIL […]

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What Do You Need from a Configuration Management Database?

A demonstration of the need for configuration management and a CMDB based on IT infrastructure library (ITIL) goals. This paper defines the different types of data that are usually stored in a CMDB, from configuration items (CIs) and their relationships to related data, such as change requests and a service […]

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ITIL for the Midsized Business

SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve IT service delivery and support. Midsized businesses generally have smaller workforces, lower budgets, and less complex IT environments than enterprise organizations; yet must meet the same types of demands and optimize service levels, control costs, and […]

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Combine ITIL and COBIT to Meet Business Challenges

Learn how ITIL® and COBIT can be used together to understand the challenges of compliance regulations and the need to use systems-based solutions. IT organizations are under increasing pressure to meet the business goals of their companies. IT organizations rely on solutions such as the IT Infrastructure Library (ITIL®) and […]

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Connecting Business and IT Goals with Closed Loop Client Management

Learn about client management problems, ITIL best practices, and how software from BMC(R) Software fits in. Client Management is the IT discipline of managing the lifecycle of end user systems from initial deployment, through provisioning, upgrade, and patch, to deprovisioning and decommissioning. This entails conflicting requirements from IT – which […]

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