Category Archives: Software as a Service – SaaS

Cello – Unified SaaS Life Cycle Management Solution

SaaS Life Cycle Management encompasses of all the typical phases/activities that are performed on a day to day SaaS business model. SaaS Life Cycle Management encompasses of all the typical phases/activities that are performed on a day to day SaaS business model. This white paper talks about the importance of […]

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SaaS Migration Strategy

SaaS & Cloud Application delivery model has become the game changer and a huge paradigm shift in the way applications are developed, deployed, delivered, marketed, sold and serviced SaaS & Cloud Application delivery model has become the game changer and a huge paradigm shift in the way applications are developed, […]

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Building a Scalable and Profitable SaaS Business Model

With the increasing trend in on-demand consumption, SaaS business model has started becoming the de-facto standard for delivering software products. While this is a great boon for ISVs to tap the SMB With the increasing trend in on-demand consumption, SaaS business model has started becoming the de-facto standard for delivering […]

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Enhanced Insight Leads to Fast ROI, Better Service

Autodesk is using Splunk to solve infrastructure challenges faster and more effectively. A leader in 3D design software for manufacturing, building, construction, engineering and entertainment, Autodesk serves more than 10 million customers in 185 countries. Autodesk’s strong growth, new product development and the intake and integration of acquired products and […]

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Determining the Highest Value Leads

How Splunk software helps to effectively convert sales leads into paying customers. One Splunk customer—an online Software as a Service (SaaS) company—provides cloud-based development, test and training environments for technology customers. Prospective customers sign up to try out the company’s cloud software during a free trial period. Sales, however, lacked […]

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Online Meeting Guide: Software and Strategies

By downloading this free guide, you agree to receive regular updates on the latest cool apps, product reviews, and giveaways from MakeUseOf. Modern videoconferencing services are easy to use, and available to nearly anyone with a computer or Smartphone.  The ability to connect and meet with people online means we’re […]

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AP Invoice Management in a Networked Economy

Learn how Best-in-Class enterprises are improving both the internal and external facets of their financial operations. For accounts payable departments, invoice processing can be expensive–especially if it entails dealing with paper documents and manually-conducted approvals. From email to Electronic Data Interchange (EDI), self-service portals to Software-as-a-Service (SaaS)/cloud deployments offer attractive […]

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SaaS Cloud Project Management: Enabling the Keys to Project Success

Successful project-based businesses excel at deploying their resources across projects to deliver services that have consistent quality while keeping costs and project timelines in check. This is easier said than done. Coordinating a diverse workforce that may be remote in a changing environment requires superior Project Management (PM) skills. This […]

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The Next Generation in ERP Software

S2K Enterprise Software to Address Key Industry Requirements & Deliver Bottom-Line Results. VAI is a leading independent mid-market ERP software developer and is renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. As an IBM Premier Business Partner, […]

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A Guide to Knowledge Management Software for Service and Support

“The KM Market Landscape” helps define a software category often marked by confusion. Done right, knowledge management can help customer service and support staff deliver faster, more consistent, more satisfying answers. It can empower customers to resolve their own issues, cost-effectively, through self-service. And it can provide the Voice of […]

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Designing the Great Web Self-Service Experience

Customer Service Directors, find out how to design your site for usability, findability and relevance with this how-to guide. Customers increasingly want to take care of business by themselves–right on your website. Studies show they don’t always want to interact with you directly. The resulting opportunities to cut contact center […]

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Customer Service Knowledge Management: Strategic & Implementation Tips

Design agent workflows and customer experiences in minutes. Read this white paper to find out how you can gain total control of the customer service experience. How do you make sure your customers are having good service experiences with your brand? You measure the experience and adapt accordingly. Process improvement […]

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7 Best Practices for Business Process Management in Customer Service

Effective customer service is not just about service experiences but about the business processes put in place to deliver them. If your processes are mired in a rigid infrastructure, you can’t adapt the service experience at the pace of change required. If you can’t measure the effect of your business […]

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SaaS Economics: The Safe Bet is No Longer the Smart Bet

Learn how to reduce IT maintenance and infrastructure costs with a SaaS ITSM solution. Whether you’re just getting started with an ITSM project or considering an upgrade to an existing implementation, now is the time to think about how ITSM delivered through a SaaS model could benefit your bottom line. […]

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Cloud Computing – Latest Buzzword or a Glimpse of the Future?

Explore the diversity of opinion on what cloud computing is, what it isn’t, and whether it’s a sea change or just another technology fad. The chairman of the Cloud Summit Executive 2008 conference reportedly started the event by joking that he asked 20 people to define cloud computing, and got […]

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