Category Archives: Infrastructure as a Service – IaaS

Uptime in the Cloud: It’s all About the *Asterisk*

With many companies moving to the cloud, uptime becomes a key concern. To address this, most providers offer availability guarantees. But what do those availability guarantees really mean? As it turns out, many guarantees stated in cloud service contracts may not be as strong as they appear. And they often […]

Read More

Enhanced Insight Leads to Fast ROI, Better Service

Autodesk is using Splunk to solve infrastructure challenges faster and more effectively. A leader in 3D design software for manufacturing, building, construction, engineering and entertainment, Autodesk serves more than 10 million customers in 185 countries. Autodesk’s strong growth, new product development and the intake and integration of acquired products and […]

Read More

The Emerging Industry of Cloud Archiving

In January 2013, Aberdeen surveyed 123 organizations to learn how they use the Public Cloud as part of their IT infrastructure. This Analyst Insight focuses on a variation of a widely deployed Cloud feature – Storage-as-a-Service. The decreasing cost of Cloud-based storage has made long term storage, or archiving of […]

Read More

Microsoft Private Cloud Computing–Free Sample Chapters

Learn the foundation of cloud computing and how to build your own Microsoft private cloud. Written by a team of expert authors who are MVPs and leaders in their respective fields, this one-of-a-kind book is an essential resource for IT administrators who are responsible for implementing and managing a cloud […]

Read More

VMware Private Cloud Computing with vCloud Director–Free Sample Chapter

It’s All About Delivering Service with vCloud Director. Empowered by virtualization, companies are not just moving into the cloud, they're moving into private clouds for greater security, flexibility, and cost savings. However, this move involves more than just infrastructure. It also represents a different business model and a new way […]

Read More

Oracle Optimized Solution for Oracle WebLogic Server-A Business White Paper

In today’s fast paced global economy, companies are delivering more applications as Web-based services to employees, partners, suppliers, and customers. From application servers, enterprise applications, and operating environments, to virtualization and management tools, to innovative computing systems, storage, and networking solutions, Oracle integrates, optimizes, and tests it all. Now organizations […]

Read More

High Tech Customer Service in the Cloud – Getting Past the Hype

This webcast examines best practices for hosting knowledge management and other support apps in the Cloud. Service and support is finding a safe, reliable, and comfortable home on the Cloud – social channels were born there, and forums and communities for peer support have never been on premise. Now we […]

Read More

7 Best Practices for Business Process Management in Customer Service

Effective customer service is not just about service experiences but about the business processes put in place to deliver them. If your processes are mired in a rigid infrastructure, you can’t adapt the service experience at the pace of change required. If you can’t measure the effect of your business […]

Read More

SaaS Economics: The Safe Bet is No Longer the Smart Bet

Learn how to reduce IT maintenance and infrastructure costs with a SaaS ITSM solution. Whether you’re just getting started with an ITSM project or considering an upgrade to an existing implementation, now is the time to think about how ITSM delivered through a SaaS model could benefit your bottom line. […]

Read More

Extending IT Virtualization to Oracle Database Infrastructure

Learn why analysts at ESG recommend the expansion of virtualization initiatives into the data tier. Learn why Brian Babineau, Vice President of Research and Analyst Services at ESG, recommends the expansion of virtualization initiatives into the data tier to: Reduce operating expenses Improve asset utilization Cut capital costs Enable IT […]

Read More

Spazio File Audit & Control: Definition & Benefits

Learn how senior managers and executives are exploring ways to reducing complexity of their IT system and are reducing cost and operation expense. Key points of the paper:Discusses the business problems faced by companies moving files through their infrastructure and to third parties outside the company. Often these transfers have […]

Read More

Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps

Learn how Google’s global, multi-tenant infrastructure meets the demands of today’s Internet generation, and how your business can benefit from increased service levels, enhanced security and sustained economies of scale. Compare Google’s zero RPO and RTO design targets for instant failover to your disaster recovery standards. And get the skinny […]

Read More

Network Security Features for Cisco Integrated Services Routers

Learn how Cisco’s routers deliver embedded security and VPN functions that allow organizations to identify, prevent, and adapt to network security threats in remote branches, right at the WAN perimeter. As threats come in every day a business needs to identify, prevent, and adapt to network security threats in remote […]

Read More

Managing Application Performance in the Internet Era

This Enterprise Management Associates® (EMA™) white paper looks at the environmental requirements and the matching design requirements for capturing real-world application performance interdependencies in this “Internet Era.” It then assesses Compuware’s unified approach to combine enterprise and Internet application performance monitoring for more advanced service management and diagnostics across all […]

Read More

The 4 Blind Spots of ERP

Learn how to augment your IT infrastructure where ERP falls short. Adopting a subscription model requires you to completely rethink almost every aspect of your business in order to innovate and monetize long term recurring relationships. At the ground level of this transformation is your IT infrastructure, specifically ERP systems.But, […]

Read More

Close your account?

Your account will be closed and all data will be permanently deleted and cannot be recovered. Are you sure?